UAF Guarantee >

Our products are guaranteed for life. Every item is handcrafted, and while occasional mistakes can happen, we stand behind our workmanship. If you experience an issue, please contact us at customercare@uafimaging.com.

Caring for Your Album >

Store your album in a cool, dry location, away from food, liquids and direct sunlight. If you live in a humid area, place something heavy on the album when it first arrives so the cover and pages can acclimate to the environment; this helps prevent warping or bending. Bring the package indoors as soon as possible after delivery to protect the album from weather and temperature changes.

Turnaround Time >

Most products ship within two weeks, and most albums have a turnaround time of 9–12 business days. Turnaround time begins once all required files and order details have been received and confirmed, not necessarily on the date the order was placed. Orders submitted after 11:00 a.m. will enter production the following business day. Business days are Monday through Friday.

Rush Services >

We offer rush service on albums for an additional fee. Rush orders ship within 10 business days, and the rush fee applies to each album. To request rush service, contact us at customercare@uafimaging.com.

Sample Discounts >

UAF Photo Lab offers a 50% discount on most sample albums. Eco Album samples receive a 20% discount. All sample albums must include the studio logo, and some may also be marked “For Sample Only” on the back. Upgrades are not discounted; discounts apply only to the base album price. Sample orders placed during November and December will be held until January due to seasonal order volume.

Sample acrylic prints are 15% off and must include the studio logo in the image. Sample discounts are not available on other products. Each studio is limited to seven sample items per year. If your studio requires additional samples, please email customercare@uafimaging.com.

Sample Swatches >

UAF offers a complete collection of 3×3 material swatches presented in a gift box. Studios may also select individual 5×7 swatches to display for their clients. Current pricing is listed in the Pricing Guide in the Client Area. Swatch orders placed during November and December will be held until January due to seasonal order volume.

Online Orders >

All orders submitted online are final. If you notice an issue after receiving your order confirmation, please contact customercare@uafimaging.com as soon as possible.

Holiday Deadlines >

UAF Photo Lab will announce holiday ordering deadlines 15–30 days before each deadline whenever possible. To plan ahead, use the following general schedule:

• Valentine’s Day: Third Friday in January
• December holidays: First Friday in November

Sample orders placed during peak seasons will be held until after the holiday.

UAF Wholesale Policy for U.S. Clients >

UAF Photo Lab offers wholesale pricing to professional photographers and qualified resellers. To open a U.S. wholesale account, customers must provide valid business and resale documentation applicable in their state, such as a resale certificate, seller’s permit or equivalent tax registration. An EIN identifies a business for federal tax purposes and may be requested, but it does not replace state resale documentation. Customers are responsible for collecting and remitting any taxes required on their retail sales. If you are unsure which documents to submit, contact customercare@uafimaging.com.

Anti-Discrimination Policy >

We do not discriminate based on race, religion, gender identity or sexual orientation. We believe love is equal and everyone deserves a beautifully handcrafted record of the most important moments of their lives.

Boudoir and Nudity >

UAF Photo Lab respects artistic expression and is pleased to print lawful boudoir and fine-art nude photography. All depicted subjects must be 18 years of age or older and must have consented to the photography and its reproduction. The submitting photographer is responsible for ensuring that all files comply with applicable laws and that all necessary permissions and model releases have been obtained. UAF Photo Lab reserves the right to refuse any content that appears unlawful, exploitative or non-consensual.

Website Display >

Images, colours, material swatches and designs shown on our website may differ slightly from the finished product. Although we make every effort to represent colours accurately, their appearance can vary depending on screen settings, browser, operating system and other display conditions.

Our Printers >

Our lab uses three professional printing systems, each selected for a specific type of work.

The Epson SureColor P9570 is a wide-format inkjet printer used for fine-art prints and indoor display pieces.

The Noritsu QSS-3704G is a 640 dpi silver-halide laser printer used for traditional photographic prints with professional colour, detail and durability.

The Polielettronica LaserLab 76×125 is a large-format photographic laser system that produces continuous-tone silver-halide prints up to 30″×49″.

How to Prepare Your Files >

• Keep filenames under 18 characters.
• Use zero-padded filenames to preserve the correct sequence, such as 001, 002 and 003.
• Avoid thin borders near trim edges.
• Odd and custom sizes require a quote.
• Keep important image details at least ¼″ from all trim edges.
• Submit files at the final print size and 300 dpi.
• UAF supports album designs created with Fundy Designer and Pixellu SmartAlbums.

Design Software >

We recommend Fundy Designer or Pixellu SmartAlbums for creating professional album layouts.

Templates for Albums >

Download our album cover templates from the Downloads page. Templates are provided as Adobe Photoshop (.psd) files.

Color Profile >

Image Sizing >

Size all image files to the exact dimensions of the product ordered at 300 dpi. Verify the aspect ratio before uploading to prevent unintended cropping.

File Formats >

Accepted file formats:

• Photographic prints: JPEG (.jpg) or TIFF (.tif or .tiff)
• Press-printed products: PDF (.pdf)
• Fine-art prints: TIFF (.tif or .tiff)

Drop Ship to Client >

To have an order shipped directly to your client, enter your client’s address as the shipping address during checkout. We do not include invoices, receipts or pricing information in shipments. Standard shipping rates and policies apply.

Shipping Information >

Orders of $500 or more receive free shipping within Canada and the United States. Orders under $500 are subject to a $40 shipping fee.

U.S. orders are shipped by USPS or FedEx, including shipments to Alaska and Hawaii. Canadian orders are shipped by Canada Post or FedEx, including shipments to Prince Edward Island.

Most deliveries arrive within 2–3 business days after shipment, although delivery times may vary because of the destination, holidays, weather or carrier delays.

Shipping Outside of North America >

All orders shipped outside North America are sent by FedEx. Additional shipping charges apply and vary by destination. Tracking information will be provided once the order has shipped.